BLOG / NEWS

Read More
Contributor Writer General Information Guest Service RV Park Operations

Embracing an Experience-Based Guest Services Philosophy

By Jayne L. Cohen, CEO & Founder, Campground Consulting Group LLC Let’s get one thing straight from the start: guest service is not a department. It’s not just the front-desk clerk’s or reservationist’s job. Guest hospitality is the business you’re in!  Experience-Based Guest Services is a philosophy that should guide every decision you make, be […]