When RVers arrive at your park, their first thought isn’t “How’s the Wi-Fi?” But once they’re settled, connectivity quickly becomes one of the most important aspects of their stay. From streaming and remote work to managing smart devices, guests expect Internet to “just work.” If it doesn’t, your reputation – and revenue – can take […]
By Michael Moore, General Manager at Texas Advertising Despite the advent of cell phones, Wi-Fi, AI and more, campgrounds are still a place where people come together to spend time with each other. RVers don’t look up ‘best Wi-Fi’ when they first seek out a campground. That may come later but their first criteria is […]
By Jayne L. Cohen, CEO & Founder, Campground Consulting Group LLC Let’s get one thing straight from the start: guest service is not a department. It’s not just the front-desk clerk’s or reservationist’s job. Guest hospitality is the business you’re in! Experience-Based Guest Services is a philosophy that should guide every decision you make, be […]